Privacy Policy
Massage in Session, Inc.
Effective Date: October 31, 2026
Last Updated: October 31, 2026
1. Introduction
Massage in Session, Inc. ("Massage in Session," "we," "us," or "our") respects the privacy of our clients, website visitors, and individuals who interact with our business.
This Privacy Policy explains how we collect, use, maintain, disclose, and protect personal information obtained through our website, online booking services, electronic communications, and related business activities.
By using our website, you acknowledge the practices described in this Privacy Policy. Where applicable law requires consent, we will seek that consent separately.
2. Information We Collect
Depending on how you interact with our website and services, we may collect the following information:
Personal and Contact Information
First and last name
Email address
Telephone number
Billing or mailing address
Information voluntarily submitted through contact forms or inquiries
Appointment and Service Information
Appointment dates and times
Services requested or purchased
Booking history
Appointment preferences
Information provided in connection with scheduling or receiving services
Health-Related Information
When necessary to provide massage therapy services, we may request information concerning medical history, injuries, physical conditions, treatment considerations, or other health-related matters.
Health-related information is handled with appropriate confidentiality and safeguards consistent with applicable laws and our professional responsibilities.
Payment and Transaction Information
When purchasing services, packages, gift certificates, or other offerings, payment information may be collected and processed through authorized third-party payment providers.
We do not intentionally collect full payment card information directly through general website contact forms.
Website Usage Information
Our website and service providers may automatically collect technical information, including:
IP address
Browser and device type
Pages visited
Referring website
Approximate location derived from technical information
Cookies and similar technologies
3. How We Use Your Information
We may use information collected for legitimate business purposes, including:
Scheduling, confirming, and managing appointments
Providing requested massage therapy services
Communicating regarding appointments, cancellations, and service updates
Processing purchases, payments, and refunds
Responding to questions and customer service requests
Maintaining appropriate business and client records
Sending promotional communications where permitted by law
Improving website functionality and customer experience
Protecting our business, clients, and website against fraud or misuse
Complying with applicable legal and regulatory obligations
We limit the use of personal information to purposes reasonably related to our services, business operations, and applicable legal requirements.
4. Online Booking and Third-Party Services
Massage in Session may utilize third-party platforms, including Squarespace and Square, to support website hosting, appointment scheduling, payment processing, and related business operations.
When you interact with these services, certain information may be processed directly by the applicable provider under its own privacy policy and contractual terms.
We encourage visitors to review the privacy practices of third-party services before submitting personal or payment information.
We seek to work with reputable providers and apply reasonable safeguards to information within our control.
5. Health Information and Client Confidentiality
Massage in Session recognizes the sensitive nature of information shared during the massage therapy intake, assessment, and treatment process.
Client health information is collected and used for appropriate professional purposes, including treatment planning, service delivery, documentation, and related administrative activities.
Access to confidential client records is limited to individuals with an appropriate professional or operational need, subject to applicable legal requirements.
Where the Health Insurance Portability and Accountability Act (HIPAA) applies, protected health information will be handled in accordance with applicable HIPAA requirements and our separate Notice of Privacy Practices.
This website Privacy Policy does not replace any separate privacy notice, informed consent, or confidentiality documentation required for massage therapy services.
6. Cookies and Website Analytics
Our website may use cookies and similar technologies to support website operation, remember preferences, understand visitor interactions, and improve website performance.
Certain third-party services may also use cookies or tracking technologies.
Visitors may manage cookies through their browser settings and any privacy controls made available on our website.
Disabling certain cookies may affect website functionality.
Where required by law, we will obtain consent before using nonessential cookies or tracking technologies.
7. Marketing Communications
If you subscribe to our mailing list, register for promotional updates, or otherwise agree to receive marketing communications, we may send information regarding:
Available appointments and services
Special offers and promotions
Business announcements
Educational content
Events and other offerings
You may unsubscribe from promotional emails using the unsubscribe instructions included in those communications or by contacting us directly.
Unsubscribing from promotional communications does not prevent us from sending necessary transactional messages concerning appointments, purchases, or customer service matters.
We do not sell client email lists or personal contact information to third-party marketers.
8. Information Sharing and Disclosure
We do not sell personal information to third parties for monetary compensation.
We may disclose limited personal information when reasonably necessary to:
Process appointments and transactions
Work with authorized service providers
Support website and business operations
Comply with applicable laws, court orders, or lawful government requests
Protect the rights, safety, and security of our clients, employees, and business
Facilitate a lawful business transaction, subject to applicable confidentiality and privacy requirements
Third-party service providers may receive only the information necessary to perform their authorized services, subject to applicable contractual and legal requirements.
9. Data Security
Massage in Session takes reasonable administrative, technical, and physical measures designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
These measures may include access restrictions, secure third-party platforms, appropriate record-handling procedures, and other safeguards suitable to our operations.
However, no method of electronic transmission or storage can be guaranteed completely secure.
If a security incident occurs, we will assess the circumstances and provide notifications as required by applicable law.
10. Information Retention
We retain personal information for as long as reasonably necessary to provide services, maintain business records, resolve disputes, fulfill contractual obligations, and comply with applicable legal or professional record-retention requirements.
Retention periods may differ depending on the nature of the information.
When information is no longer required, we will take reasonable steps to securely delete, destroy, or de-identify it, subject to applicable legal obligations.
11. Your Privacy Choices and Requests
Depending on applicable law and the nature of the information maintained, you may request to:
Review personal information we maintain about you
Correct inaccurate contact information
Update communication preferences
Unsubscribe from marketing communications
Request deletion of eligible personal information
Ask questions about our privacy practices
Certain information may need to be retained for legal, financial, professional, or legitimate business purposes.
Requests involving treatment records or protected health information may be subject to separate procedures and legal requirements.
12. Children's Privacy
Our website is intended for individuals seeking information about our services and is not directed toward children under 13.
We do not knowingly collect personal information directly from children under 13 through our general website without appropriate parental or guardian authorization.
When services are provided to minors, required consent and information-handling procedures will be followed in accordance with applicable law and professional requirements.
If you believe a child has submitted personal information through our website without appropriate authorization, please contact us.
13. External Website Links
Our website may contain links to third-party websites, scheduling platforms, social media pages, or other external resources.
Massage in Session is not responsible for the privacy practices or content of independently operated third-party websites.
We encourage visitors to review the privacy policies of external websites before providing personal information.
14. Changes to This Privacy Policy
Massage in Session may revise this Privacy Policy periodically to reflect changes in business operations, website functionality, service providers, or applicable legal requirements.
When revisions are made, the updated policy will be posted on our website with a revised effective or last-updated date.
Material changes will be communicated through additional methods when required by law.
15. Contact Information
For questions, concerns, or requests relating to this Privacy Policy or the handling of personal information, please contact:
Massage in Session, Inc.
Jacksonville, Florida
Email: [Insert official business contact email]
Phone: [Insert business telephone number]
Website: [Insert official website address]
We will review privacy-related inquiries and respond within a reasonable timeframe, consistent with applicable legal requirements.